Shipping Policy

At Sofia Trails, we are committed to delivering high-quality products and a smooth delivery experience to customers worldwide. This Shipping Policy outlines how your orders are processed, packed, and delivered.

Order Processing

All orders are processed after confirmation and prepared for shipment within a reasonable time frame. Once your order is packed and ready, it will be handed over to our trusted delivery partners for transportation to your location.

Cash on Delivery

We operate exclusively with Cash on Delivery (COD) for all orders. Please ensure that someone is available at the shipping address to receive the package and make payment upon delivery. Orders will not be released without full payment at the time of delivery.

Order Confirmation & Tracking

After placing your order, you will receive a confirmation email or message (where applicable). Tracking details may be shared once the order has been dispatched, depending on regional delivery capabilities.

Failed Deliveries

If a delivery attempt fails due to incorrect shipping information or the recipient being unavailable, our team or delivery partner will attempt to contact you. Orders may be rescheduled for delivery based on local courier practices.

Packaging

All items are securely packaged to protect them during transit. In the rare event that your package arrives damaged, please report it to us within 48 hours of receiving the order by emailing [email protected] with photos and your order details.

Delivery Partners

We work with reliable courier and logistics companies to ensure your products reach you safely and efficiently. Service availability and timelines may vary by location, but we strive to keep your experience hassle-free.

Contact Us

If you have any questions or concerns about your shipment, feel free to reach out to our support team [email protected].