Privacy Policy

At Sofia Trails, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website. By accessing our site, you agree to the practices described in this policy.

Information We Collect

When you place an order, contact us, or interact with our services, we may collect the following information:

• Name

• Shipping address

• Phone number

• Email address (if provided)

• Purchase and delivery details

We do not collect or store any credit card or payment information, as all orders are completed using cash on delivery only.

How We Use Your Information

The information we collect is used to:

• Process and deliver your orders

• Communicate with you regarding your purchase or inquiries

• Provide customer service and updates

• Improve our website, services, and offerings

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties strictly for operational purposes such as shipping, logistics, and service improvements.

Cookies and Tracking Technologies

Sofia Trails may use cookies or tracking tools to enhance your browsing experience, monitor traffic patterns, and understand user preferences. You can disable cookies through your browser settings, although this may affect the site’s functionality.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with applicable laws.

Your Privacy Rights and Opt-Out Options

You have the right to:

• Access the personal information we hold about you

• Request that your information be corrected or deleted

• Opt out of marketing emails (if subscribed) by contacting us directly

To request deletion of your data or opt out of any non-essential communication, email us at [email protected] with the subject line “Opt-Out Request.” Please allow up to 7 business days for us to process your request.

International Users

As Sofia Trails operates globally, your data may be processed in countries outside of your own. We take reasonable steps to ensure your information is handled securely in accordance with this policy.

Security

We implement security measures to protect your information against unauthorized access, misuse, or alteration. While we take precautions, no system is completely secure. Use of our website is at your own risk.

Changes to This Policy

We may update this Privacy Policy from time to time.

Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us at [email protected].